The game has the same limited character creation features set hair, colors, and face based on retail. you can buy the item anytime to change the looks of your character or go from female to male or vice versa anytime.

What the game means in the sense of customization is the things like the world bosses we have were not in retail the owner of the game chose skills from the skills that other bosses have and applied it to them with their own debuffs and buffs. Gears have been revamped with higher stats or new stats and better fit for the game's content. Dungeons have new difficulties that retail didn't and have been changed to the liking of the admins. The new maps that retail released prior to shutting down have been revamped. We have two custom chain quests (one for lvl 75 and one for lvl 85). Special armor costumes. Using unreleased weapons and armor.

There's a lot of different changes that sets us from the rest of the past servers and retail iris

maybe u should try to play it first